Contact Us
Questions about RECA eligibility, your account, or the Service? We're happy to help. Most questions are answered within one business day.
The fastest way to reach us for support and account questions.
Response time
We aim to respond to all inquiries within one business day, Monday–Friday. Messages received on weekends or holidays will be answered the next business day.
What to include in your message
To help us answer your question as quickly as possible, please include:
- •The email address associated with your account
- •A brief description of your question or the issue you are experiencing
- •For technical issues: the page you were on and any error message you saw
Please do not include sensitive information like your Social Security number, full bank account numbers, or full medical records in emails. If we need sensitive information, we will direct you to our secure portal.
A quick reminder: RadiantClaims provides document preparation services, not legal advice. We cannot answer legal questions about your eligibility for RECA, disputes with the DOJ, or the interpretation of RECA statutes. For legal questions, please consult a licensed attorney — our Legal Representation path can connect you with Heritage Law Offices.